Getting help

Email us: support@tern.sh

We’re a small team shipping fast. If something’s broken, confusing, or just weird, email us directly. We read everything and usually respond within a few hours.

Common Issues

Tern isn’t finding what I expected Try being more specific in your prompt. “Upgrade Python” is vague; “Upgrade to Python 3.12 and find all breaking changes” gives Tern more to work with.

The plan seems incomplete Most of the time, this is just that the models need a nudge to keep working. Give it a pointer to where in the plan feels empty.

Execution failed partway through This happens. Send us the error and we’ll figure out what went wrong. In the meantime, you can execute the remaining tasks manually or regenerate them.

Feature Requests

Have an idea? Email us. We’re actively building and your feedback directly shapes what we work on next.

Status

Check status.tern.sh for any ongoing issues or outages.